• If you know your PennKey username and password, please log on at https://interviews.alumni.upenn.edu/portal/alumni.
  • Note: Make sure you have Caps Lock disabled.
• If you receive an error message, please consult the additional information below.
  

• Your PennKey username will typically be a version of your name while at Penn, between 3-8 characters long, and all lowercase.
• It will not contain special characters like @ or $.
• If you need to retrieve your PennKey username, please visit "Forgot My PennKey Username" and follow the on-screen instructions.

• Your PennKey password will typically be one of the most complex passwords you use. Please review the “Password Guidelines” in the option below for more information.
• If you cannot remember your PennKey password, you will need to reset it.
  • If you are not enrolled in the PennKey Recovery Service, you will need to visit PennKey ASAP to reset your password online.
  • Other notes: If you haven't already done so, we recommend enrolling in PennKey Self-Service Password Reset (SSPR) when prompted. This will allow you to retrieve your PennKey more easily in the future.

• IMPORTANT: You may wish to first email us in order to obtain your eight-digit Penn ID number.  To do so, please email alumni-ambassadors@dev.upenn.edu with the following message (completing the all-caps sections in bold):

• PennKey passwords are highly secure authentication tools, used by Penn students, faculty, staff, and alumni. Therefore, your PennKey password will typically be the most complex password you use.
• If you created your password before 8/4/2015, it will likely be eight or more characters long, with a combination of letters, numbers, and symbols.
• Beginning on 8/4/2015, PennKey passwords longer than 20 characters may also be entirely lowercase letters, usually as a combination of four random words (e.g., boldaugustpretzelcloud).
• For more information about PennKey passwords, please review the University's PennKey Password Rules. 

If you need PennKey support, please email us at alumni-ambassadors@dev.upenn.edu with the following message (completing the all-caps sections in bold):

Hello, my name is FIRST/LAST NAME.  My date of birth is MM/DD/YYYY, and I graduated from Penn in GRAD YEAR.  I am a current member attempting to log onto the Alumni Volunteer Portal.  Can you please send me instructions for resetting my password?  Thank you!

Please note that email is the most efficient and effective way for our office to support the greatest number of alumni.  However, if you prefer to speak with someone over the phone, or if you encountered any difficulty with instructions that were emailed to you, please call us at: (215) 898-6903.